RETAIL PURCHASING RULES AND REGULATIONS/ POLICY. 10/15/18
- Retail purchasing refers to a sale from 1 to 24 jewelry pieces , in the textile (clothing apparel) case is from 1 to 14 pieces and a maximum of two sculptures.
- All products will be quoted at current list price.
- The quote will be honored for a maximum of 90 working days.
- Facebook and lnstagram purchases.
- Customer is responsible for providing proof of purchase along with courier cost emailing firstname.lastname@example.org , giving reference to their purchase order.
If an invoice is required the client must submit his/her invoicing information to the email mentioned above within a 5 day maximum period of time.
- All invoices will be issued by the management once the payment has been received and registered.
- National purchases usually have a 3 or 10 working days delivery time, in case there isn’t a specific piece in inventory and such manufacture has a possibility to be met the client/ the customer will be notified via email. There will be 30 day maximum from purchase confirmation date .
- Once the package has been sent, the customer will be notified.
- Abroad packages/shipments are subject to Morena’s Corazon courier companies and Customs duty along with their politics.
- All foreigner customers are responsible for their corresponding customs duty payment.
- Morena Corazon is not responsible for lost or damaged merchandise. Once the courier company has picked up the merchandise, Morena Corazon is no longer responsible for any loss or damage therefore we suggest the client to acquire a shipment insurance policy
- Sculpture purchases:
- Customer is responsible for buying an insurance policy from the courier /shipping company for the sculpture total cost.
- Every piece will have its corresponding collection counter. (package)
- Morena Corazon accepts the following payment methods.
- Online purchase: Visa, MasterCard, American Express credit cards.
- Pay Pal or direct payment in Oxxo retail stores.
Applicable Wholesaler payment purchase and payment policy.
- Interested individuals who would like to purchase at wholesale Morena Corazon products shall contact us at email@example.com
- Wholesale purchase refers to/must be a minimum of 25 pieces and up, as per jewelry the minimum is 15 pieces and up and sculptures from 3 and on.
- Morena Corazon reserves the right to authorize its wholesale clients.
- Once the applications has been accepted , the interested party shall/must sign a brand name contract in order for the established clauses be respected accordingly
- All orders must be elaborated in a Morena Corazon purchase order form which will be forwarded by the client to firstname.lastname@example.org
- All products will be quoted based on the current wholesale list price.
- Morena’s Corazon quotes have a 45 working days validation.
- All orders must have a 50% deposit from its total amount in order to be confirmed. Clients have to send their receipts /either scanned or digital proof of purchase to email@example.com
- Once payments are received by accounts receivable the management will issue invoices,
- National purchases usually have a delivery time of 20 to 45 working days, in case the unit/piece does not exist in inventory and manufacture is possible the maximum period of time will be 60 days from the purchase confirmed date by where Morena Corazon will email the client .
- When shipment has been sent the client will be notified.
- Abroad shipments are subject to the courier company delivery time as well as customs requirements.
- Purchases done by foreigners, the client will assume all shipment and custom duty fees correspondingly.
- Morena Coranzon is not responsible for loss nor merchandise once delivered to the courier company. We suggest the client to purchase a shipment insurance policy.
- Sculpture purchases. The client must purchase an insurance policy for the total cost of such pieces/sculptures/pieces.
- Each piece will have its collection counter/package.
- Morena’s Corazon payment acceptance is either Pay Pal or through a bank transference.
- Morena Corazon does not give refunds nor accepts merchandise returns however it does exchange merchandise as long as the merchandise is in excellent/perfect conditions.
- All exchanges must be within 30 days of the retail client’s purchase.
- Purchased merchandise on line has no refund allowance. Prohibited to refund on merchandise purchased on line.
- Wholesalers do not qualify for refunds nor exchange. We do not exchange nor refund wholesalers.
- Any piece/merchandise that requires exchange must have its label, receipt, or invoice.
- If the merchandise is a gift, such must be in its original package along with its gift card.
- Exchanges are only accepted/applied at the point of purchase where the unit was bought/purchased /acquired at.
- In case there’s not a point of sale nearby/close by the client must contact us at firstname.lastname@example.org
WARRANTY AND REPAIR POLICY
- Morena Corazon is an innovator brand that can work/manufacture/help and collaborate with special clients without involving units/pieces assembly.
- A special order is a unit/piece that is specially made and developed based on the clients’ specifications according to Morena’s Corazon quality.
- Special orders require previous contact with Morena’s Corazon General Manager at email@example.com
- If the application is approved by the General Management a 50% deposit of the total invoice must be made by the client in order to guarantee the pieces manufacture the second other part or 50% of the total invoice in addition to shipping fees( including insurance ) which shall be covered/paid prior to shipment. The delivery time will be between 30 and 90 working days.
- Customs duty fees should be covered by the client when applicable.
- There is no exchange nor refunds on special orders.
- Each single piece will be delivered in its corresponding package.
- We will notify the client the courier’s cost once the product is finished.
- The use of printed or digitalized material not authorized by Morena’s Corazon marketing department is strictly prohibited in social networks.
- Morena Corazon prohibits the use of its copies and digitalized images for personal use.
Morena’s Corazon pieces are handcrafted with the highest and finest quality materials and that is why we highly suggest for you to follow our recommendations.
- Avoid contact with water, substances which contain chemicals such as (perfumes, lotions, or sprays)
- Do not expose to the sun.
- Do not use jewelry cleaners.
- Clean with a fine soft cloth or flannel when dusting is necessary.
- Keep products in safe dark dry place in its original package or sealable bag to avoid contact with other objects.
- Avoid dropping the product since the material which our pieces are handcrafted with are made of crystal and may break.