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TERMS AND CONDITIONS OF USE OF THE SITE morenacorazon.com (hereinafter the “STORE” or the “SITE”) EFFECTIVE AS OF MONDAY, DECEMBER 10, 2018.
This contract describes the general terms and conditions (hereinafter the "TCG") applicable to the use of the services offered by SOFIA BERLANGA VIESCA (hereinafter the "Company") within the Morenacorazon.com Store. Both the website and the Company will be jointly identified as "morenacorazon.com". Any person who wishes to access and/or use morenacorazon.com or the Services (the “User”) may do so subject to the GTC, together with all other policies and principles that govern morenacorazon.com and which are incorporated herein by reference.
ANYONE WHO DOES NOT ACCEPT THESE GENERAL TERMS AND CONDITIONS, WHICH ARE OBLIGATORY AND BINDING, SHOULD REFRAIN FROM USING morenacorazon.com AND/OR THE SERVICES.
The User must read, understand and accept all the conditions established in the GTC and in the Privacy Notice, as well as in the other documents incorporated therein by reference, prior to registering as a User at morenacorazon.com.
FIRST.- ACCEPTANCE OF LEGAL TERMS.
With the objective of offering a safe and pleasant environment for our Users, we have established rules and terms under which the areas of responsibility and rights are delimited, both of morenacorazon.com and of our users.
By visiting morenacorazon.com the User is subject to the guidelines, rights and restrictions mentioned here. morenacorazon.com reserves the right to modify this document at the time and under the circumstances that best suit it, these changes being effective at the time of publication.
SECOND.- RECORDS, ACCOUNTS, PASSWORDS AND SECURITY.
morenacorazon.com will use the information provided by the User in a confidential manner, so it may not disseminate or transmit it to other providers unrelated to the transaction, unless expressly authorized by the User himself or by the requirement of any competent authority.
The use of morenacorazon.com may require the User to open an account and establish a password. The User is entirely responsible for maintaining the secrecy of his account information, including his password, for any and all activities that occur under his account. The User undertakes to notify morenacorazon.com immediately of any unauthorized use of their account or password, or any other risk to the security of their account.
The data that the User enters must be completely true, in case of being erroneous or false, morenacorazon.com reserves the right to delete the account registered with that data and prohibit the registration of said person identified by email, name or any other than morenacorazon.com deems appropriate.
THIRD.- FORMS OF PAYMENT.
Directly on our portal through Paypal or Grupo Conektame SA de CV (Conekta) with Visa, Master Card or American Express credit cards or debit cards from most Mexican banks or payment referenced in Oxxo or via SPEI or whatever the payment agreement between both parties.
FOURTH.- PAYMENT AND MERCHANDISE POLICIES.
morenacorazon.com reserves the right to request official documents from its clients, as a means of validation of the product acquisition process through its website.
The order number that is assigned when carrying out the transaction on the morenacorazon.com website does not imply acceptance of the transaction. In case of having any problem with the User's order, morenacorazon.com will communicate this situation by email or by telephone.
Notifications of your purchase, shipping, delivery and others will be made through email or through the morenacorazon.com website.
FIFTH.- AVAILABILITY OF MERCHANDISE AND STOCKS.
If the delivery time offered is not to the complete satisfaction of the User, the latter may request the cancellation of the order. All products offered at morenacorazon.com are subject to availability.
All the merchandise of morenacorazon.com is subject to stock, so the delivery time may vary with prior notice from the latter, or the order may even be canceled and the payment returned if it is not a product. restockable.
The prices published on the morenacorazon.com website may change without prior notice. If for any reason the price is at $0.00 or $0.01 or some other clearly wrong, the User must contact VENTAS@MORENACORAZON.COM via email in order to request the correct price of the desired item.
SEVENTH.- PRODUCT SPECIFICATIONS.
Product features and specifications may change without notice. The photographs may or may not correspond specifically to these being of a similar product represented only in an illustrative manner.
EIGHTH.- SHIPPING OF PRODUCTS.
The delivery time starts from a maximum of 48 (forty-eight) hours after payment confirmation.
The shipment of the products will be made through parcel or private courier to the User's address and/or any office of said parcel or courier, the delivery time will depend on the service chosen at the time of purchase. Once the payment is confirmed and accepted, the User accepts that morenacorazon.com may delay delivery without a defined period of time if the product is out of stock or an event occurs that prevents delivery on the selected days.
All merchandise will be packed free of charge to the customer, except for large volume products.
The cancellation of the order only applies before morenacorazon.com confirms the shipment of the order. Once the order is canceled, a refund process will begin, within which the User must send the bank details to which the refund must be made, including: name of the bank, name of the holder, account number and CLABE of the account (18 digits). The refund will be made specifically by the same route or method of payment that the user used to make the corresponding purchase.
ELEVENTH.- DATA PROTECTION.
The data provided by the User will be protected in accordance with our privacy notice, published at morenacorazon.com.
TWELFTH.- PRODUCT WARRANTY.
The guarantee of the products will be provided directly by the manufacturers or distributors of the same, the duration of said guarantees is clearly referred to in the description of each product and is issued and validated by the manufacturer or distributor of each product, for which morenacorazon. com, does not assume any responsibility regarding said guarantees and the subscriber undertakes to directly contact the supplier or manufacturer of the products in question to make said guarantee effective.
morenacorazon.com, will not be responsible for the guarantees granted by the manufacturers or distributors of the products, but will carry out all actions tending to provide subscribers who request it with the contact information of said service.
Some products have a guarantee that will be provided directly by morenacorazon.com, the particular terms and conditions, as well as the temporality of the same, will be made known to the User together with the description of the products that apply such guarantees.
In the event that the User requires an invoice for the total amount of their purchases and does not request it when entering morenacorazon.com, they may request it by email VENTAS@MORENACORAZON.COM , sending their order number, name or company name for such purposes. , RFC and full tax address. The data must be sent within the current month and year, at least 5 days prior to the end of the current calendar month.
Invoices may not be issued for purchases made outside of the current month.
FOURTEENTH.- RETURN POLICY.
The User may request the change of their products or the refund of their payment when the products in question are not in the conditions described and it is made within the first 3 (three) days of receiving their order.
FIFTEENTH.- APPLICABLE LAW AND JURISDICTION.
For the interpretation and fulfillment of these terms and conditions, the parties submit to the jurisdiction of the courts of Mexico City, expressly waiving any other jurisdiction that may correspond to them by reason of their present or future domiciles.
SOFIA BERLANGA VIESCA's address is located at CALLE RÍO DANUBIO 490 COL. NAVARRO, TORREÓN, 27010, COAHUILA, MEXICO.
Notifications will be valid at the email address SOFIA@MORENACORAZON.COM and will be presumed received no later than five business days after being sent.